FAQs
Frequently Asked Questions (FAQs)
Q1.How can I place an order?
Answer : To place an order, follow these simple steps:
- Browse our website and select the desired items.
- Add the items to your cart.
- Review your cart and proceed to checkout.
- Provide the necessary details, including shipping address and payment information.
- Confirm your order and make the payment.
Q2. What payment methods do you accept?
Answer: We accept various payment methods, including:
- Credit or debit cards (Visa, Mastercard, American Express)
- Net banking
- Mobile wallets (Paytm, PhonePe, Google Pay, etc.)
- Cash on delivery (available for select locations)
Q3.How long will it take to receive my order?
Answer:The delivery time depends on several factors, including the shipping method, the destination of your order, and the availability of the items. The estimated delivery time will be provided during the checkout process. Please note that unforeseen circumstances and external factors may cause delays in delivery.
Q4.Can I track my order?
Answer:Yes, once your order is shipped, we will provide you with a tracking number, if available. You can use this tracking number to monitor the progress and estimated delivery date of your shipment. Please note that tracking information may take some time to be updated by the shipping carrier.
Q5.What is your return policy?
Answer:We have a comprehensive return policy to ensure customer satisfaction. If you wish to return an item, please review our Return Policy page for detailed information on eligibility, process, and any applicable fees.
Q6. How do I contact customer support?
Answer:Our customer support team is available to assist you. You can reach us through the following channels:
Email:chauhanhiteshm@gmail.com
WhatsApp :+91 82000 22092
Q7. Do you offer international shipping?
Answer: Yes, we offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional charges are the responsibility of the recipient. Customs regulations and import duties vary by country, so we recommend contacting your local customs office for more information before placing an international order.
Q8. What if I receive a damaged or defective item?
Answer : If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue and provide instructions for returning the item, if necessary.
Q9.Can I cancel or modify my order?
Answer: Once an order is placed, it may not be possible to cancel or modify it. However, please contact our customer support team as soon as possible with your request, and we will do our best to accommodate your needs.
Q10.How can I provide feedback or suggestions?
Answer:We appreciate your feedback and suggestions. You can email us at chauhanhiteshm@gmail.com